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If you need to return materials, please send a written request to our post office box address within thirty days of the invoice date, listing the invoice number and the exact titles and quantities you wish to return. You must receive written authorization before returning any materials. Once you have received authorization, all items must be returned postpaid and arrive in resalable condition. A credit memo will be issued for your use toward future orders. Defective merchandise will gladly be exchanged, but must be returned to Butte within thirty days following the invoice date before a replacement will be sent. No credit will be issued on unauthorized returns.